Store Manager

DICK'S Sporting Goods•Phoenix, AZ

20h•Onsite

About The Position

At DICK’S Sporting Goods, the Store Manager is a passionate, people-first leader responsible for overseeing store operations. This role involves a commitment to the store team, customers, and the community. The manager is accountable for increasing company business results and achieving operational goals, while prioritizing coaching and development for their team to ensure a seamless shopping experience for all customers. They are directly involved in the interview and hiring process, aiming to build an effective and diverse store team. The position also focuses on driving sales and profitability through customer satisfaction and data analysis, controlling expenses, and managing workforce budgeting. Ensuring floor sets are executed, visual standards are met, and the store remains clean, organized, and safe are also key aspects. Community involvement and building relationships with local leaders are prioritized. The Store Manager is also responsible for reducing shrink (store loss) by ensuring compliance with safety, loss prevention, and cash-handling procedures. Leadership is people-first, emphasizing trust, active listening, and dedicating time to team development, fostering an inclusive store environment where everyone feels safe, welcome, and respected.

Requirements

3 years Retail Store Manager experience or 5 years of related management/customer focused experience
Strong problem-solving ability and analytical skills
Proficiency in MS Office
Strong people management skills and an ability to develop talent
Flexible availability – including nights, weekend, and holidays

Responsibilities

Oversee store operations
Increase company business results and deliver operational goals
Prioritize coaching and development to equip their team
Ensure a hassle-free shopping experience for all customers
Be directly involved in the interview/hiring process
Build an effective store team by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are represented
Drive sales and profitability through customer satisfaction and data analysis
Uncover customer and business trends
Control expenses and workforce budgeting
Guarantee floor sets are executed
Ensure visual standards are met
Ensure the store is clean, organized, and safe
Prioritize community involvement and build relationships with local leaders
Drive shrink (store loss) results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
Manage team with a people-first focus by building trust, actively listening, and dedicating time to their team
Lead through coaching and development and infuse learning into day-to-day leading
Create an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect