H&M Store Manager - Volusia Mall FL

H&M•Daytona Beach, FL

1d•Onsite

About The Position

The Store Manager at H&M is tasked with achieving Sales and Profit goals by ensuring an excellent Customer Experience. This involves building and developing a strong team, focusing on talent and leadership growth, and implementing structured performance management based on results, company values, and leadership principles. The role requires adherence to all legal requirements and H&M's internal standards, policies, and procedures to meet the expectations of both customers and colleagues. The Store Manager reports directly to the Area Sales Manager and oversees a team that includes a Store Visual Manager (volume-dependent), Department Manager, Department Supervisor (volume-dependent), Visual Merchandisers (volume-dependent), Cash Office Responsible (volume-dependent), and Sales Associates.

Requirements

Inclusive, positive, creative, and willing to try new things
Passionate for customer service and inspiring it in others
Outcome driven, with the planning, engagement, and motivation to bring it to fruition
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
2-3+ years of transferrable experience leading management level employees
Basic computer skills such as browser navigation, software interaction, and data entry are needed
May be required to travel as necessary to support other stores, attend meetings and training

Responsibilities

Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results
Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours
Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling
Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly
Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed
Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changes
Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices
Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support the business needs
Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings
Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the same
Sales and profit responsibility for the store
Accurate recording of sales figures and hours