Store Manager - Greenwich

The RealReal•Greenwich, CT

14d

About The Position

The Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser, and an Inventory Operation Specialist. This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.

Requirements

3+ years experience in store management, preferably in the luxury or fashion industry
Experience working with a commissioned sales or retail organization and/or operationally intensive business
Strong customer service orientation, clienteling abilities, floor management and sales skills
Excellent analytical, critical thinking, problem solving, and troubleshooting skills
Well-developed organization and time management skills- especially multitasking and prioritizing competing demands
Ability to work in a fast-paced environment and build multiple cross functional team relationships
Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management
Effective interpersonal and communication skills, with the ability to lead and inspire a team
Passion for luxury fashion, sustainability, and The RealReal's mission
Ability to work in a fast-paced environment and build multiple cross functional team relationships
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

Nice To Haves

Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
Bachelor’s degree- preferable in Business or relatable fields
Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
Fluency in Spanish, French, Mandarin or other languages a plus

Responsibilities

Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising
Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
Train and develop associates on product knowledge, sales techniques, and customer service skills
Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
Lead by example on the sales floor
Ensure training on compliance with inventory management standards, policies, and procedures
Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication
Execute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environment