Store Manager

Tumi•Cleveland, OH

17h•Onsite

About The Position

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand. Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

Requirements

Committed to client service.
Strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
Ability to influence team members to complete job duties effectively.
Strong sense of initiative.
Time management and calendar planning skills.
Openness to new ideas and concepts.
Ability to quickly learn and apply to the job.
Critical thinking capabilities.
Solution oriented.
Openness to feedback from supervisors, peers and team.
Strong written and verbal skills.
Ability to adapt communication skills upwards, laterally and to their team.
Ethical conduct.
Ability to promote the organization’s goals and adapt flexibly to change.
Ability to remain calm and deescalate situations.
Ability to collaborate effectively with peers and corporate partners.
Good judgement in resolving difficult or complicated challenges.
Ability to adhere to and hold team accountable to company policies and procedures.
Ability to analyze business results and make strong business acumen decisions on findings.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Lead by example and have an ability to influence team members to complete job duties effectively.
Delegate tasks clearly and effectively.
Develop both short term and long-term strategies.
Display a strong sense of initiative as well as time management and calendar planning skills.
Help teach others training content through consistent roleplay and coaching.
Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
Clearly articulate strengths, goals and opportunities.
Show critical thinking capabilities and is solution oriented.
Utilize company tools to create a 360-degree coaching culture.
Openness to feedback from supervisors, peers and team.
Actively network on a consistent basis.
Ensure that there is viable bench strength for all store positions.
Establish a clear succession plan for management team.
Exercise strong written and verbal skills.
Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization’s goals and adapt flexibly to change.
Ability to remain calm and deescalate situations.
Collaborate effectively with peers and corporate partners.
Manage store schedule, timecards and payroll.
Monitor shipments, transfers and price changes for accuracy.
Plan, conduct, and organize store for inventory.
Resolve difficult or complicated challenges while using good judgement, partnering when appropriate.
Adhere to and hold team accountable to company policies and procedures.
Analyze business results and make strong business acumen decisions on findings.
Manage and coordinate the daily operations of the store.
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.