Store Manager

PLS•Merrillville, IN

3h•Onsite

About The Position

PLS, which stands for People – Location – Service, is a leading retail provider of financial services with over 200 financial service centers in 12 states. Founded in 1997, PLS provides consumers with convenient financial products and services, believing them to be transparent and often more affordable than traditional alternatives. Store Managers are responsible for providing leadership to ensure outstanding customer service, meet all operating objectives and financial goals, and adhere to company policies and procedures. They are also tasked with motivating and training store team members and developing qualified individuals for future open positions.

Requirements

A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with customers and colleagues
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
High-energy, collaborative leadership expertise
Professional appearance and demeanor
Must be honest and have integrity
English fluency is required

Nice To Haves

English/Spanish bilingual

Responsibilities

Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture
Implementing strategies to help meet store goals and objectives
Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Analyzing financial statements and trends to increase and maximize sales
Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching and developing the team per career development plans set by the District Manager
Marketing within the community to increase market share and store revenues
Resolving customer complaints if they occur
Controlling labor hours, cash, and store audits
Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes.
Helping to maintain a neat and clean store environment for our customers and team members
Other duties as assigned