Store Manager

Revive Med Spa•Walnut Creek, CA

5d•Onsite

About The Position

Revive Med Spa is a dynamic and rapidly growing leader in aesthetic medicine, recognized as San Diego’s top-rated Med Spa with eight locations. They offer a comprehensive range of non-surgical aesthetic treatments, including Botox, fillers, regenerative therapies, and advanced skin rejuvenation, delivered by a team of expert RNs, PAs, and NPs. The company fosters a positive, performance-driven culture guided by core values such as client obsession, accountability, continuous improvement, open feedback, kindness, and innovation. The Store Manager is a vital role responsible for overseeing the daily operations of the Med Spa, ensuring smooth and efficient workflow. This includes assisting management with staff supervision, managing patient appointments, maintaining high customer service standards, and accurately managing inventory of medical supplies and products to meet patient needs while minimizing waste. The Store Manager also collaborates with the corporate team and administrative staff to ensure a seamless supply chain process.

Requirements

Must have at least 2 years supervisor experience in retail/customer service
Must have at least 1 year experience as inventory specialist or similar role, preferably in a medical or healthcare setting.
Skilled in use of Excel and Word.
High school diploma or equivalent
Familiarity with medical supplies, including their storage requirements and regulatory guidelines.
Proficient in using inventory management software.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and accuracy in data entry and record-keeping.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
Ability to adapt to a fast-paced work environment
Strong knowledge of Medspa services, procedures, and customer service principles.
Detail-oriented with a strong focus on accuracy and quality.
Legal documentation establishing eligibility to be legally employed in the country in which you apply.
Ability to work Full Time which may include mornings, evenings, and weekends.
Physical ability to carry out the essential functions of the job including stocking shelves, checking out sales, standing or walking the entire shift, and frequent lifting up to 25 pounds.

Nice To Haves

Bilingual Preferred

Responsibilities

Provide leadership and guidance to the Medspa staff, including aestheticians, nurses, and support personnel.
Assign tasks, monitor performance, and provide feedback to ensure the highest quality of service delivery.
Conduct regular staff meetings and training sessions to foster teamwork and professional development.
Coordinate and manage patient appointments, ensuring efficient scheduling and optimal utilization of resources.
Maintain an organized appointment calendar, ensuring that appointments are properly spaced and staffed.
Communicate with patients to confirm appointments, provide pre-visit instructions, and address any concerns or questions.
Ensure that all staff members deliver exceptional customer service to patients.
Address patient inquiries, complaints, and feedback promptly and professionally.
Implement and maintain service standards to exceed patient expectations.
Collaborate with Supply Chain Manager to ensure adequate stock levels of supplies, and products required for Medspa services.
Monitor supply usage, place orders as needed, and ensure proper storage and organization of supplies.
Monitor and maintain accurate inventory records, including stock levels, expiration dates, and product information.