Store Manager - Baldwin (.8)

Adoray Home Health and Hospice•Village of Baldwin, WI

About The Position

Adoray's Treasures From the Heart in Baldwin is looking for a motivated and qualified manager to help continue to lead our team to success! This is a .8 full-time (32-hours/week), position. JOB SUMMARY: The manager of ADORAY Home Health and Hospice's Secondhand Store is responsible for day-to-day operations of the secondhand store. In particular, the individual oversees the development and implementation of necessary policies and procedures and implementation of financial procedures. The individual reports to the ADORAY CFO and works closely with other team members to ensure necessary functions are carried out with minimal duplication of effort.

Requirements

Experience working with Volunteers preferred.
One year experience in managing a retail or secondhand store preferred.
Business education and/or experience preferred.
Excellent communication skills.
Excellent public relations and customer service skills.
Ability to work autonomously and make independent judgments.
Ability to coordinate activities of a diverse group of people.

Responsibilities

Ensure there is an adequate pool of volunteers available for staffing the store working with the Volunteer Coordinator to reach out to potential volunteers through a variety of sources in the community.
Ensure an orientation program exists for volunteers working in the store, including physical orientation as well as applicable policies and procedures, and the orientation is completed within the first volunteer session.
Organize formal and informal recognition activities.
Ensure there is ongoing education of volunteers regarding the relationship between Treasures and Adoray.
Maintains Volunteer calendars and scheduling, understanding any open shifts should be filled by Volunteers first before staff. If staff is not available, the Manager will be responsible for adequately filling that shift.
Actively contributes to Volunteer newsletter on monthly basis and other Adoray publications as requested.
Ensures consistent implementation of store policies including but not limited to the condition and type of inventory accepted; pricing strategies; best practices; tagging guideline; return policy, etc.
Provide overall leadership in managing volunteers including communicating expectations clearly, communicating Adoray's mission and standards of conduct and releasing volunteers who do not consistently meet expectations and/or demonstrate a shared commitment to Adoray's mission and standards of conduct.
Oversees performance of all other staff
Coordinates with managers and staff from other Treasures store to ensure consistency in pricing, tagging marketing activities and attends store meetings.
Takes initiative, at least annually, to measure shopper satisfaction, donor satisfaction and volunteer satisfaction coordinated with Treasures GM and Volunteer Coordinator and develop annual goals and strategies to address any areas of concern.
Ensures there is an atmosphere and environment in the store that is neat, clean and friendly at all times
Ensures appropriate public relation activities take place at least quarterly, working with the CFO and/or Marketing Department to attract new and repeat customers.
Works with Adoray Team to provide goods that they require for patients in need.
Works closely with the CFO to ensure policies and procedures are in place and followed
Establishes annual wish list and review annual budget with CFO with a focus of growth and profitability.
Assists with various tasks assigned by the CFO.