Store Manager

Little Green Apple Hallmark•Omaha, NE

just now•Onsite

About The Position

We are looking for full-time Store Managers who are enthusiastic, energetic, friendly, and hard-working! The Store Manager is responsible for both providing, and training our staff on what it means to provide, exemplary selling and customer service. They are responsible for improve the productivity and profitability of the store, while always striving to give our customers the best experience possible. The Store Manager is responsible for ensuring that the customer is given product recommendations, and solves any issues by working proactively with staff, and serving as a role model of best-practice retail execution. The Store Manager’s overall focus is on sales, service, and relationship-building at all times. The Store Manager serves in a leadership role within the store by sharing product knowledge, reading and incorporating store communications, and managing tasks as assigned by the District Manager, including ensuring that the store is operating at all posted hours. Additionally, the Store Manager is responsible for all inventory management procedures, conducting product sets, stocking product, housekeeping and ensuring that stockroom duties are accomplished as identified or assigned. The Store Manager also works closely with the Director of Retail and is responsible for understanding and executing the organization’s Business Insight Cycle. ESSENTIAL JOB FUNCTIONS include being a highly effective manager, trainer, coach, and motivator who builds a team that thrives, achieves, and connects with customers.

Requirements

Minimum of one (1) year of prior retail management experience, including sales, and/or customer service.
Must be 18 years of age or older.
Must be able to close the store a minimum of one (1) time per week.
Must be able to work a minimum of four (4) weekend shifts per month.
Ability to work a flexible schedule that meets the needs of the business, including but not limited to events, business meetings, holidays, evenings and weekends.
Ability to provide proof of eligibility to work legally in the United States.
Strong leadership skills.
Strong customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility and willingness to adapt to change.
Ability to both give and receive feedback and take action when appropriate.
Proficiency and comfort using a computer and other technology.
Desire and ability to learn the business.
Ability to have access to store cash and products assets and will be accountable for maintaining accurate records and/or deposits.
Ability to train new store employees and work closely with store management to understand new policies, operational changes, and/or training initiatives.

Nice To Haves

High school diploma or equivalent.
Two (2) or more years of experience in (specialty) retail management.

Responsibilities

Provide exemplary selling and customer service.
Train staff on exemplary selling and customer service.
Improve the productivity and profitability of the store.
Strive to give customers the best experience possible.
Ensure customers receive product recommendations.
Solve customer issues by working proactively with staff.
Serve as a role model of best-practice retail execution.
Focus on sales, service, and relationship-building.
Serve in a leadership role within the store.
Share product knowledge.
Read and incorporate store communications.
Manage tasks as assigned by the District Manager.
Ensure the store is operating at all posted hours.
Perform all inventory management procedures.
Conduct product sets.
Stock product.
Perform housekeeping duties.
Ensure stockroom duties are accomplished.
Work closely with the Director of Retail.
Understand and execute the organization’s Business Insight Cycle.
Be a highly effective manager, trainer, coach, and motivator who builds a team that thrives, achieves, and connects with customers.
Serve as a collaborator, innovator, and team leader.
Lead, influence, and develop exceptional relationships with customers, and store, corporate and vendor partners.
Connect and communicate with others in a comfortable and authentic manner.
Act as a highly capable visual merchandiser with a passion for translating the brand in a natural, organic, and local way.
Be a tech savvy retail leader with strong proficiency in using point of sale systems, hand-held devices, and Windows operating systems.
Be a highly motivated individual who thrives in an ambiguous and ever-changing environment – someone always up for a challenge and inspiring others to learn and think differently.
Be results focused, with a drive to meet and exceed sales goals and identified retail metrics related to customer service, IAT, the Crown Rewards program, payroll, shrink, etc.
Successfully manage all daily store operations and other opportunities/projects as requested.
Be passionate about in-store events and services and able to execute them with the local community as a center point.
Uphold all company policies and practices.
Perform/complete other duties or special projects as assigned.