Store Manager

J.Mclaughlin•Madison, WI

32d

About The Position

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has a reputation for being local and loyal , building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop. We are looking for a highly motivated, results driven Store Manager for our retail store, with a passion for classic American Sportswear and the ability to lead the team to achieve goals, while upholding the ideals and standards of the company. The ideal candidate should be sales driven and leads by example in building impactful relationships. The Store Manager would be responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing and operations. As brand ambassadors, Store Managers are the experts in taking care of clients, driving the business, and creating a unique shopping experience with new and existing customers.

Requirements

3+ years of retail management preferred
Bachelor s degree or equivalent experience
Strong management and leadership skills
Strong analytical and problem-solving skills
Team player with strong communication and interpersonal skills
Proven track record in achieving sales goals and takes accountability for results
Positive and self-motivated
Consistently demonstrates accountability, reliability, and professionalism
High energy and results driven
Adapts positively to change
Ability to multi-task, while keeping the customer the top priority
Able to work various shifts, including weekends and holidays
Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Responsibilities

Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities
Proficient in business acumen to effectively make business decisions
Manage store operations and ensure all aspects run efficiently to create a profitable and productive business
Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
Create and maintain a culture of kindness that is client and team focused
Recruit and hire top talent
Train and develop teams on selling skills, product knowledge, and operations.
Conduct performance appraisals and coach in the moment to maximize sales and motivate team
Strategize and implement a client outreach plan, utilizing clienteling tools
Effectively use the POS system to provide exemplary service
Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
Hold team accountable for achieving goals
Monitor sales trends and execute plans to maximize sales within the store
Effectively communicate needs of the business with District Manager and store teams
Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
Communicate and execute all direction from Retail Operations and the Corporate Office
Plan and prioritize the workload and ensure the customer is the top priority
Merchandise the sales floor to maximize sales while adhering to visual directive and standards
Maintain a clean and organized store to ensure a great place to work and shop
Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
Adhere and enforce company policies and procedures and standards of professionalism
Lead by example and maintain the highest level of integrity at all times