H&M Store Manager - Bel Air Mall

H&M•Mobile, AL

About The Position

At H&M, we welcome you to be yourself and challenge you to grow and make a difference. You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good. Be yourself & more at H&M. Overall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure to have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume) Cash Office Responsible (based on volume), and Sales Associate.

Requirements

Inclusive, positive, creative, and willing to try new things
Passionate for customer service and inspiring it in others
Outcome driven, with the planning, engagement, and motivation to bring it to fruition
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Open availability including evenings and weekends
2-3+ years of transferrable experience leading management level employee’s welcome
Basic computer skills such as browser navigation, software interaction, and data entry are needed
May be required to travel as necessary to support other stores, attend meetings and training

Responsibilities

Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results
Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours
Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling
Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly
Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed
Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changes
Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices
Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support the business needs
Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings
Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the same
Accurate recording of sales figures and hours