Store Manager

Bridgestone Americas•Rochester, MN

29d•$57,000 - $105,000

About The Position

Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services. $2,500 sign-on bonus (for first-time hires) Pay Range: $57,000.00 - $105,000.00 ___ Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements. ___

Requirements

High School Diploma or equivalent
Demonstrated success in retail sales management
Problem solving as it relates to customer complaints
Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
Teammate and customer communication skills
Negotiation and conflict resolution skills
Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Must have completed all of the current and required BSRO store education courses & modules required for this position

Nice To Haves

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Responsibilities

Manages Overall Store Operations (~35% of the time)
Oversees the work flow through the Customer Service Delivery System (CSDS) program.
Ensures overall customer satisfaction in the store.
Resolves customer complaints when other store teammates cannot.
Develops and implements customer retention strategies and practices in the stores.
Determines customer satisfaction requirements on an individual basis.
Establishes and maintains relationships with customers in order to build customer retention and loyalty.
Handling personal daily customer sales and product/service concerns as well as developing long-term relationships with present and new store customers is a major component of the store manager’s performance standards and responsibilities.
Implements and directs monthly sales and marketing plans forwarded by the Area Manager and sets goals for store and teammates to achieve organizational goals.
Manages financial aspects of the business through evaluations and corrective actions.
Protects store and company assets.
Controls and directs store operational tasks, including inventories, payroll, bank deposits, teammate productivity measures, merchandising and sales promotions, outside sales solicitations, B2B, etc.
Leads in-store behavior implementation for timely execution of organizational strategy, according to company methodology
Decides inventory stocking levels and replenishment frequencies.
Analyzes, appraises, and makes corrective changes to the store’s entire operation as needed.
Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
Handles customer complaints and tire adjustments.
Develops customer loyalty and retention through relationship selling.
Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
Coaches, Motivates, Leads Store Teammates (~35% of the time)
Recruits, interviews, selects, coaches, develops, motivates, and leads store teammate staff.
Manages and approves scheduling and staffing of teammates.
Approves and handles employment termination of teammates if necessary.
Creates a highly motivated team environment/culture within the store operation.
Develops and manages teammate retention programs in store as a whole and in specific individual situations.
Uses negotiation and conflict resolution in managing store teammates by partnering with the appropriate people to resolve employee relations matters.
Establishes teammate performance standards and performs effective performance management reviews.
Determines individual teammate knowledge, skills, and abilities (KSA’s) levels and develops/instructs/educates teammates in those product, position, and selling areas of deficiencies which are appropriate.
Observes and recognizes opportunities for teammates as it relates to their job and coaches to that.
Determines specialized educational programs that will be most beneficial for teammates’ individual productivity and schedules them for completion.
Conducts both group and individual meetings with store teammates as required and appropriate
Additional Activities (~30% of the time)
Greets and handles customers to a conclusion both in person and on telephone inquiries, while developing repeat customer business through relationship selling.
Opens and/or closes the store as required and directed, which includes cash control and asset protection.
Attends all area and special meetings as required by area management.
Practices courtesy, honesty, and good judgment with all customers and store teammates.
Depending on store staffing, hours of operation, sales mix, workflow, and volume, helps to unload trucks of merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs any other physical duties that are necessary to meet customer relationship requirements.
Other duties as assigned or directed by Area Manager