Store Manager

Foxtrot Market • Chicago, IL

23d

About The Position

We are seeking an energetic and experienced Store Manager to join our dynamic team in a unique retail environment that blends high-quality merchandise with a vibrant café experience. The ideal candidate will have a strong background in retail, restaurant, or hospitality management and be passionate about customer service, team leadership, and operational excellence. As a Store Manager you will be responsible for all areas of our business by leading and developing your team to execute and grow your business through incredible hospitality & experiences. This role is a great opportunity to hone & develop yourself and your team to build a best in class culture and operation

Requirements

• 5+ years of management experience in retail, restaurant, or hospitality.
• Previous experience with full ownership of P&Ls, driving top line customer experience while managing the P&L.
• Proven ability to drive business performance and lead a successful team. Including successfully managing performance & development of an hourly & salaried team.
• Experience in inventory management and operational efficiency.
• Strong leadership and customer service skills.
• Excellent organizational, multitasking, and communication abilities.
• Enthusiastic, proactive, and solution-oriented.
• Must be 21+ to sell and handle alcohol
• Must be able to lift up to 40 pounds of boxes up and down stairs.

Nice To Haves

• Knowledge of food and beverage operations, especially in a café setting, is a plus.

Responsibilities

• Act as a shopkeeper and host, ensuring every customer has a positive experience.
• Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly.
• Proactively evaluate customer trends & metrics to create a plan of action to address customer service opportunities.
• Build & develop a high-performing team through consistent practices of recruiting, performance management and development.
• Provide ongoing coaching and feedback, fostering a positive and collaborative environment.
• Set high standards for performance, professionalism, and customer engagement.
• Manage daily in store operations, ensuring high standards of food and beverage preparation, presentation, and service.
• Ensure compliance with health and safety regulations.
• Manage inventory, labor and operations, including maintaining optimal inventory & staffing levels, assessing & optimizing as needed to meet the needs of the business and customer experience.
• Create a plan and communicate to the team to ensure execution and improvement of all operational standards.
• Manage opening and closing procedures, financial reporting, and develop strategies to drive business growth.

Benefits

• Weekly pay
• In-Lieu Days for Holidays Worked
• Paid time off (sick days and general use)
• Referral bonus program
• Pre-tax commuter benefits (for transit and parking)
• Opportunities for career growth and advancement
• Healthcare benefits (Medical, Dental & Vision)
• 401(k) + annual company match
• Employee assistance program (free and available to you)
• Employer-covered Life & AD&D Insurance
• Additional offering of Short & Long Term Disability
• Paid Parental Leave
• Daily perk: One free café drink every day (yes, even when you’re off!)
• Discounts: 40% off coffee, café items, and prepared food; 25% off retail products of course, certain program & eligibility rules apply

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed