Store Manager, Full-Time

SEE Eyewear•Shaker Heights, OH

13h

About The Position

SEE Eyewear is addicted to uncovering hidden gems—and not just within our product assortment. We believe the perfect frames start with the perfect people. At SEE, we curate more than exclusive, fashion-forward eyewear made just for us—we cultivate leaders. From Optical Stylists to Field Leaders, we’re building a Best-in-Class Team of Experts where growth, accountability, and individuality define our culture. Our Store Managers don’t just run stores—they lead boutique businesses, develop high-performing teams, and elevate the SEE brand in every interaction. Job Summary SEE Eyewear is seeking a dynamic, fashion-driven Store Manager with a proven track record of building high-performing teams and driving exceptional business results. Our Store Managers are: Brand Ambassadors Business Owners Sales Leaders Talent Developers You are responsible for recruiting and developing all-star teams, driving sales performance, maintaining operational excellence, and creating an elevated boutique experience that reflects SEE’s exclusive brand. This is a full-time leadership role requiring weekend availability. Licensed Optician a plus. Optical experience a plus. Licensing Requirement (Multi-State): Please note: In certain states, including but not limited to Washington, California, New York, Florida, Ohio, and others that require a licensed dispensing optician or registered apprentice, candidates may be required meet state requirements to perform optical fitting and dispensing duties. This includes fitting, adjusting, and dispensing prescription eyewear. If you are applying for a position in one of these states, you may be required to be a licensed dispensing optician or a registered apprentice under supervision. In states without such requirements, licensing may not be mandatory, but prior optical experience or certification is preferred.

Requirements

Minimum 3 years of store leadership and retail experience preferred.
Optical experience preferred; Licensed Optician a plus.
Open availability including nights and weekends required.
Ability to stand for extended periods (up to 8 hours) and lift up to 30 lbs.
Tech-savvy and comfortable using POS systems, insurance portals, Microsoft Office (including Excel), Teams, and OneDrive.

Responsibilities

Drive a high-touch, fashion-forward client experience grounded in SEE’s styling and selling standards.
Lead from the floor—maintaining an active sales presence and modeling best-in-class selling behaviors.
Consistently achieve and exceed store sales goals and KPIs.
Drive a culture of intentional clienteling, ensuring every team member maintains an active client book while personally cultivating VIP relationships that support repeat business and brand loyalty.
Champion the monetization of contact lens programs, second-pair opportunities, and complete pair purchases.
Partner with the Optometrist to ensure a seamless patient-to-retail experience that maximizes sales and service.
Recruit, hire, and develop top talent aligned with SEE’s brand and performance standards.
Coach in real time through role-play, floor observation, and performance conversations.
Hold team members accountable to KPIs, clienteling expectations, attendance, and professional standards.
Drive SEE Academy completion and ensure all team members are trained and compliant.
Create a positive, inclusive, and motivating work environment that elevates morale and productivity.
Lead performance management conversations with professionalism and clarity.
Serve as the in-store expert on SEE’s exclusive frame collections, lens offerings, and enhancements.
Elevate styling conversations, positioning eyewear as a fashion statement—not just a medical necessity.
Maintain visual merchandising standards that reflect SEE’s boutique experience.
Protect pricing integrity and uphold brand positioning at all times.
Own store performance, including sales results, controllable expenses, payroll awareness, and profitability.
Ensure operational excellence including opening/closing procedures, register balancing, deposits, and inventory accuracy.
Maintain compliance with all SEE policies related to pricing, discounts, remakes, returns, and promotions.
Utilize reporting tools and performance dashboards to make informed business decisions.
Ensure the store environment is consistently organized, clean, and visually inspiring.
Remain alert to potential security risks and lead the team in theft prevention practices.
Ensure proper response and reporting of safety-related incidents.