Store Manager, West Hollywood

Away • West Hollywood, CA

1d • Onsite

About The Position

Away, launched in 2016, offers a range of luggage and travel essentials, believing that travel makes us better. The company fosters a community of travelers, aiming to make travel more seamless for everyone. They are hiring a Store Manager to lead their Los Angeles, West Hollywood team. The Retail team is responsible for creating a transformative experience for customers in their seventeen stores worldwide, building connections through product education, world-class service, and operational excellence. This role is an exciting opportunity to join a celebrated brand focused on innovation and providing best-in-class support to customers. Candidates should be prepared to work evenings, weekends, and holidays to support business needs.

Requirements

• Extensive elevated customer service and managerial experience, preferably at a scaling company within the retail industry
• A proven leader who uses business acumen to connect the day-to-day work to effectively drive results
• Precise attention to detail and an entrepreneurial mindset
• An excellent communicator, collaborator, and teammate
• A team player that is comfortable getting their hands dirty
• Experience managing a team, including recruiting, hiring, and retaining
• Experience fostering learning, developing people, and aligning teams around a path to achieve the company’s vision
• Reliable, effective, and take accountability for the success of your business
• Solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

• Ensure your team is delivering best-in-class, exceptional customer service to every person, every time
• Embody our brand standards and core values by setting ambitious expectations, prioritizing accordingly, and taking accountability for your results
• Take proactive ownership of all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations
• Work cross-functionally with CX and HQ partners to ensure the store upholds expectations of operational excellence
• Drive brand awareness by supporting and executing impactful community events and partnerships in partnership with HQ
• Use company tools and tactics to analyze opportunities, strategize, and implement action plans to drive the business to success
• Ensure your team meets individual KPI expectations and sales goals by providing metrics, KPIs, and continuous feedback and coaching
• Develop your team by welcoming new perspectives and ways of working/thinking, promoting a culture of learning and feedback, and communicating often and openly
• Inspire and align people around a path to achieve our vision
• Lead inventory cycle counts in partnership with inventory control, and will manage loss prevention
• Dedicate time for feedback with each of your direct reports at least once per month
• Lead weekly leadership meetings to align, share strategy, and implement long-term solutions for business opportunities
• Assess talent needs and proactively recruit, hire, and maintain headcount

Benefits

• Eligible to participate in Away’s Retail Incentive Bonus Plan
• Equity Grant commensurate with level
• Health insurance offerings
• 401(k) with a company match
• Paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave)
• Discount codes, product stipends, and giveaways
• Company-sponsored volunteer and charitable opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees