Store Manager - White House Black Market

Chico's FAS, Inc.•Edinburgh, IN

15h•Onsite

About The Position

This position aims to create an inclusive culture, drive associate and customer engagement, and achieve store goals in customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. Key responsibilities include fostering commitment to Brand culture, recruiting and developing talent, partnering with Design and Merchandising for product development, leading merchandising activities for healthy turnover and gross margin, and ensuring compliance with company policies and laws. The role also involves guaranteeing consistent selling behaviors through coaching, supporting in-store events, analyzing reports to identify opportunities, executing visual merchandising updates, articulating brand positioning, and educating associates on product knowledge. Additionally, the manager is responsible for managing controllable expenses, understanding market trends, adhering to Brand's dress code, leading task execution, confirming schedules, and ensuring compliance with operational and safety protocols. The manager is expected to value diversity, communicate expectations, provide guidance, and empower the team.

Requirements

High School Required
18 years old or older
Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
Proven ability to foster team commitment and create a positive, inclusive working environment
Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Knowledge of visual standards and techniques, and ability to implement
Demonstrated strong verbal and written communication skills
Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
Requires physical activity which may require lifting (up) to 50 pounds

Nice To Haves

Some college or bachelor’s degree preferred
5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position

Responsibilities

Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
Leads merchandising activities resulting in healthy product turnover and gross margin.
Continuously ensures compliance with company policies and procedures and applicable laws.
Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
Supports in-store company sponsored events, philanthropy, or other initiatives.
Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand’s visual merchandising standards.
Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
Manages controllable expenses through effective scheduling and financial discipline.
Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
Leads, directs, and drives execution of tasks with a high level of productivity.
Confirms schedules are written to support business peaks, associate availability, and operational tasks.
Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.