Store Manager

David's Bridal•Omaha, NE

15h•Onsite

About The Position

At David’s Bridal, the company empowers its customers and employees to stay true to their dreams, whether finding the perfect event or wedding dress or a fitting career. The company dominates its product category, selling 1 out of 3 items and maintaining high customer service scores. They are looking for a Store Manager who is passionately enthusiastic, endlessly curious, and customer-obsessed. This role involves building and retaining a high-performing team, creating a consistent environment of world-class customer service, and exceeding sales plans. The Store Manager is expected to be a dynamic, attentive, and inspiring leader who excels at relationship building with team members and customers, acting as a mentor, leader, and coach. The goal is to foster a climate of high performance and five-star customer service by maximizing the productivity of a motivated, friendly, enthusiastic, and engaged team.

Requirements

High School Diploma or degree.
Four years prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Responsibilities

Leads and models a customer first culture across all roles.
Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Providing ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
Other duties as assigned.