(USA) Store Manager - Supercenter

Walmart•Portsmouth, VA

20h•$110,000 - $170,000•Onsite

About The Position

The Store Manager position involves developing, communicating, and leveraging a strategic vision aligned with company, market, and local plans to direct facility operations, merchandising, and company direction. This role includes providing supervision and development opportunities for both management and hourly associates, especially in environments with high turnover or recruiting challenges. Key responsibilities also encompass upholding the company's Open Door Policy, ensuring compliance with company policies and procedures, and actively participating in community outreach programs. The manager is responsible for driving the financial performance of the facility by achieving sales and profit goals, controlling expenses, and analyzing economic trends. Additionally, the role focuses on modeling and enforcing customer service standards, driving sales through effective merchandise presentation, and ensuring the success of the Academy training environment. The position requires providing overall direction, attracting and retaining a skilled workforce, cultivating an ethical environment, and leveraging partnerships to achieve business goals. The role emphasizes leadership principles such as respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
Running a fresh or dry grocery area

Responsibilities

Develops, communicates and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction.
Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges.
Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging necessary resources, reviewing company policies, and providing resolution.
Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, developing relationships with federal, state, and local officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, and overseeing safety and operational reviews.
Initiates, directs, and participates in community outreach programs, encouraging and supporting associates and managers in community service, establishing relationships with key individuals or groups, and championing company-sponsored programs, events, and sustainability efforts.
Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic business perspective, executing process improvements, controlling expenses, interfacing with market teams, developing plans to correct deficiencies, overseeing budget creation, and leading the analysis of economic trends.
Models, enforces, and provides direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
Drives sales in the facility by accounting for multiple dynamic indicators, ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, and in-stock and inventory levels, and budgeting and forecasting sales.
Ensures the success of the Academy training environment and store standards by meeting store requirements, creating an engaging environment, integrating Academy associates in leadership and store meetings, engaging trainees, acting as a culture champion, and serving as a visible operations champion.
Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, and promoting a customer environment.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices, developing consequences for violations, and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders, and supporting associate efforts.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart's goal of becoming a regenerative company.
Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning and short-form certificates)