The North Face: Store Manager - Outlets at Barstow

The North Face • Barstow, CA

1d • Onsite

About The Position

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities include determining and maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who create a consistent best-in-class customer experience aligned with the brand’s purpose and values. You are also responsible for setting an example for customer engagement and selling for your team. Additionally, you will maximize store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years, the company has lived by its “true north,” the belief that exploration has the power to change us, to challenge us, and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world, and an unwavering commitment to protect it, The North Face welcomes and encourages new participants to the outdoors. They extend their reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve. As they enter their sixth decade, they pledge to empower exploration and the thrill of the unknown for as many people as possible, protect the places where they live, play, and operate, and evolve the way they make products by improving environmental performance and social responsibility in the supply chain.

Requirements

• 3+ years of multi-unit leadership or store management experience
• People and performance management experience
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Demonstrated ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team
• Ability to plan and drive results while balancing shifting priorities
• Excellent verbal and written communication skills
• Ability to build, lead and manage a high performing team
• Excellent decision making ability in a fast-paced environment
• Able to meet performance expectations
• Detail orientated and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Nice To Haves

• High volume/high complexity retail experience
• Associate Degree (AA) or equivalent from two-year college or technical school
• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales

Responsibilities

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
• Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
• Maintain store inventory through proper shipping and receiving procedures.
• Select, hire and develop a high performing team
• Build an active talent community and network
• Actively communicate and maintain succession plans for staff
• Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
• Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Benefits

• Comprehensive benefits that encourage mental, physical and financial well-being for all VF associates
• Eligibility for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential
• Medical plan rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed