Store Manager | Towson Center

Lululemon Athletica Inc-posted about 2 months ago
Full-time • Manager
Onsite • Towson, MD
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

  • Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.
  • Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
  • Manage the store's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.
  • Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.
  • Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
  • Manage and direct in-store team members to ensure optimal guest experience that values guests' time and supports store operations.
  • Address emergent issues, including guest escalations and urgent requests.
  • Establish and increase brand awareness in the community by cultivating and maintaining inclusive relationships with local ambassadors, sweat leaders, community influencers and other external partners.
  • Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, International Day of Yoga).
  • Drive overall store visual merchandising, product strategy, including product escalations, and execute company-driven product actions, projects, and initiatives.
  • Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, and organizing product deliveries in line with visual merchandising strategy.
  • Plan and execute high-level quarterly and seasonal planning for store with respect to strategy, budget, and labor (including recruiting and training/development).
  • Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
  • Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
  • 1 year people management experience (including recruiting, hiring, and holding employees accountable to performance expectations)
  • 1 year managing business operations and administration, including experience with retail scheduling and management of labor hours and managing projects or processes
  • Education: High school diploma, GED, or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 2 years retail or sales specific management experience
  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)
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