Store Manager

Lennox International•Orlando, FL

1d•Onsite

About The Position

Lennox (NYSE: LII) is a company with a 130-year legacy in HVAC and refrigeration, providing industry-leading climate-control solutions to residential and commercial customers. The company emphasizes teamwork, excellence, innovation, and sustainability, fostering a culture where all employees feel heard and welcomed, and offering a supportive environment for career development. As a Lennox Store Manager, you will lead a team of customer service associates, significantly influencing the financial performance and operational excellence of your store. You will also collaborate with the sales team to ensure annual revenue surpasses the designated threshold. Your responsibilities include managing daily store operations, demonstrating exceptional customer service through direct involvement in day-to-day service channels, and providing clear direction to your team by effectively communicating initiatives, priorities, and company strategy.

Requirements

Requires a high school diploma or an equivalent combination of education and experience.
Requires at least 5 years related experience.
Ability to lead others.
Strong oral and written communication skills.
Must be able to lift up to 50 lbs.
Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners.
Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.

Nice To Haves

A bachelor's degree or equivalent combination of education and experience is preferred.
Expert knowledge of HVAC systems strongly preferred.

Responsibilities

Recruit, hire, train and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills.
Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
Maintain a customer-ready, professionally merchandised showroom, warehouse, building and grounds.
Coordinate with transportation providers for daily shipments.
Prioritize and promote an ongoing Environmental, Health and Safety program.
Manage and tailor inventory to the needs of the local market.
Ensure accurate inventory through cycle counting and general operational excellence.