Store Manager

SCOTT FAMILY AMAZEUM•Bentonville, AR

1d•Onsite

About The Position

The Retail Manager serves as the anchor for the Scott Family Amazeum's retail business, bridging in-store merchandising, ecommerce, and operational systems into a cohesive, mission-aligned guest experience. This role owns the strategy and execution of the Amazeum's retail identity ensuring products, layout, storytelling, and digital presentation work together to support curiosity, learning, and financial sustainability. The Retail Manager oversees multiple revenue streams including onsite retail, ecommerce, and external marketplaces. The Retail Manager provides on-shift leadership to FOH operations 1–2 times per week, models best-in-class retail engagement, and serves as the primary trainer and subject-matter expert for retail operations, merchandising standards, and product storytelling. This role also brings strong technical and operational knowledge, supporting warehouse workflows, inventory systems, and the curated online shopping experience.

Requirements

High school diploma or equivalent
Knowledge of visual merchandising and product storytelling
Experience supporting warehouse or fulfillment operations
Reliable transportation to travel between the museum and an offsite warehouse location as required for the role.
Familiarity with retail analytics or inventory planning tools
Passion for playful learning, curiosity, and community impact
Demonstrated business acumen, including experience working with budgets, financial data, or performance reporting
Strong organizational skills and ability to manage multiple priorities across physical and digital environments
Excellent written and verbal communication skills
Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States.
Complete and pass a background check
Ability to stand and walk for extended periods (up to 8 hours per day), including on concrete floors.
Ability to lift, carry, push, and pull materials weighing up to 40 pounds independently and up to 50 pounds with assistance.
Ability to safely use ladders, step stools, pallet jacks, and basic warehouse equipment.
Ability to bend, kneel, crouch, reach overhead, and perform repetitive motions related to merchandising, inventory handling, and order fulfillment.
Ability to work in both guest-facing retail spaces and back-of-house warehouse environments, which may include varying temperatures, dust, and moderate noise levels.
Visual acuity sufficient to review inventory, pricing, merchandising details, and digital screens.
Manual dexterity sufficient for point-of-sale operation, packing orders, tagging merchandise, and handling small parts.
Ability to move frequently between the museum and an offsite warehouse location as part of regular job duties.
Reliable transportation required to travel between the museum and warehouse (approximately 20-mile round trip) and for occasional travel to trade shows, vendor visits, or industry conferences.
Ability to work a flexible schedule, including occasional weekends, evenings, holidays, and special events.

Nice To Haves

2+ years of experience in retail management, merchandising, multi-channel retail operations, or related work.
Experience in museum, nonprofit, or mission-driven retail
Proficiency with Shopify or similar ecommerce platforms and inventory systems
Bi-lingual

Responsibilities

Serve as the merchandising 'anchor' for Curiosity Corner, owning store layout, visual standards, and seasonal refreshes
Curate mission-aligned product assortments that balance play, learning, local makers, and financial performance
Use sell-through data, inventory trends, and guest behavior to inform product placement, pricing, and replenishment
Collaborate cross-departmentally with Marketing, Guest Services, Education, and Programs to align retail storytelling with museum priorities
Manage and maintain the online Shopify storefront, including product listings, collections, inventory accuracy, and storytelling
Support warehouse operations including receiving, inventory flow, fulfillment, and coordination between onsite and online sales
Oversee retail operations across multiple revenue streams: onsite, ecommerce, and third-party marketplaces
Identify and resolve operational gaps that impact inventory accuracy, fulfillment, or guest experience
Serve as on-shift manager 1–2 times per week, modeling strong retail execution and guest engagement
Partner with the Guest Services Manager to align retail expectations with daily museum operations
Train Guest Services Associates on retail-specific skills including POS use, product knowledge, storytelling, and sales best practices
Provide feedback and coaching to reinforce merchandising standards and retail operations
Monitor retail performance metrics including sales, margins, sell-through, and inventory health
Work closely with the accounting team on reporting, reconciliations, and operational accuracy
Support budgeting, forecasting, and planning for retail initiatives and seasonal strategies
Maintain accurate inventory controls and documentation to support profitability and audit readiness