Store Manager (DFW)

Green Acres Nursery and Supply•Irving, TX

About The Position

Come join with us in an energized and dynamic atmosphere where you can nurture your inner green thumb! We are seeking dedicated individuals to join our team as a Store Manager. Green Acres Nursery & Supply strives to bring amazing individuals from all lifestyles and backgrounds together to share and find their passion for people, plants and service. Amazing opportunities await in an environment focused on cultivating happiness that leads to motivation, engagement and productivity. Get growing with us by applying today! SUMMARY Maximize daily operations, increase profitability of the store and manage its employees with the highest standards. Oversee all aspects of the store to ensure success daily as well as the strategic goals of the Company.

Requirements

Knowledge of principles and processes for providing excellent customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the Company’s Point of Sale (POS) system, basic Microsoft computer programs, Company e-mail and their capabilities.
Extensive knowledge of products and plants.
Ability to adapt to the fast-paced environment of the industry and be flexible and open to new ideas and changes.
Weekend availability; Flexibility regarding shifts and hours
Prolonged standing and walking up to 100% of shift
Bending, lifting, pushing, pulling, reaching, stretching, squatting and kneeling – primarily in relation to movement and placement of product and assisting customers with product, as well as with use of pallet jacks for moving product
Exposure to all types of weather

Responsibilities

Maintain customer service goals and objectives on a consistent basis, making sure that each customer has a great experience every time they enter and leave the store.
Handle all customer complaints in a professional and effective manner.
Actively support and recruit new customers and employees.
Enforce and maintain Company policies and procedures.
Meet and work to exceed sales goals.
Control labor costs in conjunction with payroll budget in order to minimize waste but maximize sales.
Control and track inventory making sure the numbers stay correct in the system, including: receiving, transferring and distribution to other store locations properly.
Reduce, monitor and record wasted/damaged inventory.
Maintain proper signage and displays of merchandise.
Coordinate deliveries to customers and outgoing transfers to other stores.
Perform the duties necessary to successfully open and close the store; make sure banking needs are met for the day and the next few days, including making deposits.
Provide appropriate paperwork and reports to corporate office; including receiving, sales, spending and personnel paperwork.
Attend and participate in Monday morning manager meetings and relay information to store personnel.
Participate and support corporate sponsored advertising, events and clubs.
Attend training sessions and trade shows as required.
Perform basic human resource duties within store; e.g. hiring, terminating, training, reviewing, counseling, scheduling and promoting employees.
Conduct annual performance reviews.
Communicate goals and daily expectations to all managerial staff.
Conduct store staff meetings and daily huddles.
Guide, direct and assign tasks to departments/employees.
Monitor employee performance daily and provide feedback.
Communicate with personnel in a positive manner; ensure they are aware of the proper steps to discuss an issue/problem/concern (follow chain of command).
Resolve all problems that may arise within the store, including conflicts between personnel.
Make sure the store is clean, stocked and adequately staffed at all times.
Maintain the upkeep of the facility and all equipment; notify the corporate office of any needs/issues. (This includes making sure all scheduled maintenance is taken care of.)
Maintain neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.
Follow OSHA regulations in order to ensure the safety of customers and staff.
As a member of management, you are a representative of the Company, and as such are to uphold the Company’s standards, beliefs, policies and procedures at all times.