Store Manager - Dover

EMG Acquisitions•Dover, DE

6d•Onsite

About The Position

What’s it like to work at Minute Loan Center? Well, awesome! We work hard, play hard and treat each other like family. MLC is a consumer finance company that specializes in providing our customers with instant funds through different loan opportunities, including online loan options. Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management. The Store Manager's responsibilities include but not limited to maintaining effective operation and continued growth of the office with the direction of the District Mgr. Provide leadership, accept loan payments, collections, the ability to prioritize and make on-the-spot decisions regarding customer transactions, ability to work in a fast-paced environment, works well under pressure, revenue growth and demonstrates competency and accountability with store operational standards. Although we are a retail operation and welcome our customers into the store, our online platform and services are second to none and most of your customer interactions will be online or over the phone. Regarding COVID: Our people are the heart of the company and our number one asset. We are committed to providing safe working conditions at all of our locations and have invested in measures aimed at keeping employees healthy during the COVID-19 pandemic. With safety as one of our core company values, we’ve established enhanced cleaning and sanitization protocols, and provide personal protective equipment to all employees-including masks and hand sanitizer. Ensuring the well-being of our team members is a top priority. Join our team today! Benefits: MLC employees enjoy a wide range of benefits including: On-the-Job Training Contests and Bonuses No Late Evenings No Sundays Health Insurance Paid Time Off Company Holidays Direct Deposit Payroll Advance Program Requirements With the opportunity to join our team at any of our growing number of locations throughout the country, there’s plenty of places you can start a great career. By connecting face-to-face with our customers, you engage with the most important people in our business and help them with the lending services that keep their lives moving forward. In the fun and fast-paced environment of our retail stores, your passion for customer service makes you an integral part of Minute Loan Center. With the full support of your peers and our organization, you’ll have everything you need to provide an exceptional experience to every customer who walks through our door.

Requirements

Provide exceptional customer service and ensure that transactions are completed properly.
Provide on-site training instruction on all aspects of leadership, company procedures and policies.
Ensure office staff fully comprehends their job description and understands our computer system.
Maintain an on-going marketing strategy and marketing tracking sheets for the store.
Control cash flow, balancing and audits while maintaining company standards.
Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily.
Provide guidance in all aspects of operations.
Recognize and develop skills/abilities of associates in order to meet store and company objectives.
Review all available reports for operating results of the store daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses.
Establish marketing strategies that would help the store grow.
Maintain company standards as related to staffing, operations, marketing, collections and customer service.

Responsibilities

Maintaining effective operation and continued growth of the office with the direction of the District Mgr
Provide leadership
Accept loan payments
Collections
Ability to prioritize and make on-the-spot decisions regarding customer transactions
Ability to work in a fast-paced environment
Works well under pressure
Revenue growth
Demonstrates competency and accountability with store operational standards
Provide exceptional customer service and ensure that transactions are completed properly
Provide on-site training instruction on all aspects of leadership, company procedures and policies
Ensure office staff fully comprehends their job description and understands our computer system
Maintain an on-going marketing strategy and marketing tracking sheets for the store
Control cash flow, balancing and audits while maintaining company standards
Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily
Provide guidance in all aspects of operations
Recognize and develop skills/abilities of associates in order to meet store and company objectives
Review all available reports for operating results of the store daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses
Establish marketing strategies that would help the store grow
Maintain company standards as related to staffing, operations, marketing, collections and customer service.