Store Manager - Great Mall

Tumi • Milpitas, CA

11d

About The Position

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effectively.
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.
• Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.
• Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Benefits

• Work-life balance
• Training
• Employee Discount
• Paid time off
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, participation in a 401k program that includes company match, and many other additional voluntary benefits including Pet Insurance.
• This position may be eligible to participate in a company incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees