Store Manager Unassigned

Walgreens • Nashua, NH

23h • Onsite

About The Position

This role is responsible for learning Walgreens’ operations and ways of working to lead "one-box" (full store operations across front-end and pharmacy). The individual will complete an accelerated development track to Store Manager during a specified timeframe as outlined in the learning plan. Under the direction of the Store Manager, this position oversees the operation (front-end and pharmacy) of a Walgreen store and supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.

Requirements

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if an assignment is offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring Area.
• Obtain pharmacy technician registration/licensure as required by state law.

Nice To Haves

• PTCB Certification.
• Bachelor’s Degree.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

Responsibilities

• Learn Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy).
• Complete accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.
• Oversee the operation (front-end and pharmacy) of a Walgreen store under the direction of the Store Manager.
• Support store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on-the-job training.
• Fulfill assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by District Manager.
• Participate in one-on-one conversations with Store Manager and District Manager to have continuous professional growth.
• Demonstrate permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.
• Seek self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.
• Learn and actively implement compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience.
• Model and share customer service best practices.
• Monitor customer service, provide coaching, training, and develop plans for improvements in both the front-end and pharmacy.
• Empower team members to find the most impactful resolution for customers; seek solutions that exceed customer expectations and builds loyalty.
• Support Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.
• Shadow Store Manager, gain experience, perform and demonstrate proficiency supervising the operation of the store and team members.
• Gain exposure to opening/closing/changing shifts, and delegating tasks to team members.
• Demonstrate the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Support Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems.
• Learn to maintain and react to the electronic surveillance system and ensure price accuracy, using reports and in-store price audits.
• Learn to analyze inventory trends and supervise inventory management.
• Verify proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy.
• Learn to supervise receiving, sticking, pricing, returning and transferring merchandise.
• Supervise operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provide for the safety and well-being of team members; effectively utilize the Security Operations Center.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers and business partners.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.
• Learn to analyze financial & performance data for the store and pharmacy.
• Develop action plans to improve business results, including increasing sales and controlling costs.
• Identify sales opportunities to ensure the growth and performance of the store and pharmacy.
• Review and analyze asset protection data and develop action plans to reduce loss.
• Review daily performance indicators and weekly operational metrics.
• Prepare action plans to improve results to discuss with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.
• Work with Store Manager to understand key inventory metrics and processes.
• Learn how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.
• Learn all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.
• Learn how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Shadow Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics.
• Understand how to use discipline and performance improvement plans when necessary.
• Review and become knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.
• Support Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.
• Shadow Store Manager and attend all critical communication sessions, e.g., one-on-one discussions, group meetings.
• Learn best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.
• Assist Store Manager and/or District Manager in planning and attending community events.
• Gain experience facilitating team member discussions around key operational and engagement metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees