Store Manager

BHcare Inc.•Ansonia, CT

18h•Onsite

About The Position

We are seeking a dynamic, organized, and community-minded Store Manager to oversee all operational, administrative, and donation-related activities for our retail store. This role is responsible for ensuring smooth daily operations, financial accountability, staff and volunteer leadership, and strong community engagement. The ideal candidate is hands-on, detail-oriented, and passionate about delivering excellent customer experiences while supporting our mission. This is a fulltime position, 37.5 hours per week and the schedule is as follows: Tuesday - Saturday 8:30am - 4:30pm.

Requirements

High School diploma or equivalent
Two years experience in retail store operations and management, including staff supervision
Must be proficient in Microsoft 365
Must be able to navigate through electronic health records system (EHR)
Must have and maintain a valid driver’s license
Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organization’s auto insurance plan

Responsibilities

Oversee day-to-day store operations including inventory control, pricing, displays, and fixture maintenance
Maintain a clean, safe, and welcoming store environment for customers, staff, and volunteers
Plan and manage store layout, merchandising, and advertising displays
Coordinate special sales and promotions
Supervise daily cash operations including register activity, receipts, deposits, and recordkeeping
Prepare monthly and ad hoc operational and financial reports in collaboration with the Finance Department
Manage vouchers and monitor store income and expenditures to ensure fiscal stability
Oversee the store’s eBay account and MSP online store
Coordinate all in-kind donations and clothing collection bins with local corporations, schools, and organizations
Inspect merchandise to ensure accurate pricing and appealing presentation
Recommend merchandise additions and deletions to optimize sales
Oversee or ensure proper disposal of damaged or unsellable items
Provide overall direction, supervision, and evaluation of store staff and volunteers
Recruit, train, and support staff and volunteers in sorting, pricing, display standards, and customer service
Foster a positive, inclusive, and high-performing team environment
Address customer concerns and resolve issues professionally to maintain strong community relationships
Work with the CBDO to develop and implement marketing, advertising, and community outreach strategies
Ensure safety procedures are followed for customers, staff, and volunteers
Maintain and enhance professional knowledge through ongoing training and education