Store Manager, Robert Graham - Atlanta - Phipps Plaza

Centric Brands•Atlanta, GA

2d•Onsite

About The Position

Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel brand. We sell to top US retailers including Neiman Marcus, Saks along with the very best specialties retailers, as well as key doors internationally. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. The Store Manager is responsible to provide support with the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience, per below requirements and expectations:

Requirements

Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance.
Developmental and Training Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow. Must be able to motivate staff and provide prompt and specific feedback.
Performance Management Skills - Must be able to take responsibility not only for own performance but for the output of the team by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly. Clarify expectations and provide resources and training needed to achieve goals.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
3-5 years of management experience within a fashion/luxury retail store environment
Experience managing retail sales staffing and schedules
Availability to work weekends, holidays and be on call to cover store operational needs as required

Responsibilities

Meet or exceed sales goals
Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
Demonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledge
Demonstrate sales leadership for staff by playing an active role on the selling floor
Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales
Work with the Retail Operations and Marketing teams to develop events/incentives that will continue to grow customer base, with a particular emphasis on building the local market
Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
Ensure staff maintains constant client communication through utilizing their client books and client database
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
Control store expenses and maintain budgets, continually striving to reduce costs
Ensure deliveries are properly processed in a timely manner
Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
Meet inventory accuracy and shrink requirements
Ensure staff is trained in all areas of appropriate register usage and maintenance
Understands and properly execute all management register functions
Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
Build and maintain good communication with members of corporate office, regional office, mall office and other stores
Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook
Maintain all merchandising directives and ensure execution of effective merchandising strategies
Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to the corporate retail team in order to support the business goal