Store Manager

New Museum of Contemporary Art•New York, NY

2h•Onsite

About The Position

The New Museum is seeking a Store Manager for its expanded retail program. The New Museum Store is a destination for a unique and eclectic selection of contemporary art books and gifts that are an extension of the Museum’s mission of “New Art, New Ideas.” We procure engaging and thought-provoking gifts, books, and two-and three-dimensional art objects; we are focused on artist designed products and artist collaborations. The Store Manager reports to the Director of Visitor Experience (DVE) and oversees day-to-day Store operations and supervises the Web and Inventory Coordinator. In partnership with the Visitor Experience Manager (VEM), this role helps lead a team of full- and part-time Visitor Experience Associates. The Store Manager work hours include weekends, holidays, evenings and encompass managing and staffing Museum Store events, pop-up shops, offsite events and projects.

Requirements

2+ years of retail management experience, including team leadership and operational oversight (sales, merchandising, inventory, P&L).
Strong interpersonal and communication skills; comfortable engaging diverse audiences, including artists and creative collaborators.
Demonstrated ability to manage multiple priorities in a fast-paced, customer-facing environment.
Experience with point-of-sale and inventory management software.
Proven track record in customer service, cash handing, and loss prevention.
Passion for contemporary art.
Consistent weekend availability.
Ability to walk, reach, stoop, kneel, crawl, and regularly lift, push, and pull up to 40 pounds.
Ability to maneuver in the Store and other confined spaces with ease.

Nice To Haves

Working knowledge of HTML, Adobe Photoshop, and MS Office Suite.
Book and/or gift buying experience.

Responsibilities

Manage the daily Store operations delivering a welcoming, high-quality visitor experience that reflects the Museum’s mission and program.
Serve as a visible, on-site leader in the Store, engaging directly with visitors and supporting the team throughout daily operation.
Maintain strong visual merchandising standards in collaboration with the DVE.
Manage purchasing, inventory control, interdepartmental transfers, and loss prevention protocols ensuring compliance with Museum procedures.
Conduct regular physical inventory counts.
Manage the online Store operations including fulfillment and customer service, as needed.
Support the DVE on artist collaborations, product development and marketing projects.
Work with External Affairs, IT, Security, and Maintenance to support Store needs.
Manage the ordering of shipping and Store supplies.
Monitor sales and buying trends and make recommendations to DVE on strategy adjustments as needed.
Assist with other Visitor Experience Department and retail duties and initiatives as needed.
Recruit, hire, onboard, train, and supervise VE staff in partnership with the VEM.
Co-manage Visitor Experience team members to provide day-to-day management and scheduling of the VE team.
Foster a collaborative, accountable, and sales and hospitality-focused VE team culture; provide timely and constructive feedback as appropriate.