UGS - Store Manager (Oberlin) PT

Altitude Group•Oberlin, OH

16d•$21 - $25•Onsite

About The Position

The Store Manager at Oberlin Gear Shop will oversee all aspects of the retail store and is responsible for supervising daily activities, ensuring overall store performance sales goals and profitability are met, and supervising a customer focused part-time sales team. In this role you’ll set the standard of success and develop operational action plans, manage store inventory and cash flow, and work with students, staff, faculty, and alumni to fulfill their product needs. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Requirements

3+ years’ retail store management, customer service and/or merchandising experience
3+ years’ experience staffing and leading a high performing, customer focused retail sales team
Demonstrated technical expertise in point-of-sale systems and troubleshooting POS issues
Broad range of product knowledge including apparel, hardgoods and tech accessories a plus
Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams
Proficiency with mobile point-of-sale hardware technology
Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performers
Consultative customer service through active listening and interpersonal communication
Proven ability to drive sales results
Ability to think critically, problem solve and use sound judgment
Willingness to learn and embrace new procedures and new technologies
Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment
Detail oriented with proven organizational skills
Ability to work independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)
Strong self-motivation toward the achievement of strategic and tactical goals
High sense of urgency and willingness to take initiative
Positive and professional demeanor with the ability to remain calm in high pressure situations
Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation

Nice To Haves

Experience with shipping software a plus
Bachelor’s degree or equivalent experience in related field preferred

Responsibilities

Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service
Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics
Uphold positive working relationships with university officials, UGS partners, and third-party vendors
Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics.
Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience.
Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times
Ability to oversee and attend temporary pop-up store events outside of the physical store location
Build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.
Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations
Work with support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented
Work with support team and customers to approve virtual samples
Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems
Work with support team to assure timely invoicing of direct customers
Hire, train and inspire a part-time sales team that is committed to exceeding customers’ expectations while always delivering the highest level of customer service
Provide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviews
Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager
Partner with human resources manager on all benefits, payroll, on-boarding, and off-boarding matters
Implement action plans to improve key performance indicators to maximize business
Work with the UGS team members to help identify opportunities to improve store operations efficiency
Receive products into the ordering systems to validate delivery and inventory levels
Review online orders and prepare merchandise for shipping
Manage controllable expenses and work with the accounting team to provide necessary documentation
Perform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directives
Maintain store policies and procedures
Incorporate loss prevention and safety messages into daily operations and work with university officials as the need arises
Maintain a safe and clean environment in accordance with university and UGS policies
Collect and analyze information and data to generate reports
Troubleshoot and aid in problem solving backend and frontend issues as they arise
Weekly outreach to departments, faculty, administration, student groups and other auxiliary services for the purpose of building trustworthy relationships
Monthly meeting/communication with UGS contract administrator
Implement all additional services and programs that pertain to community involvement
Be present and available for as many community activities and events as possible
Establish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past performance