Store Manager

PET PROS LLC DBA EARTHWISE PET•Milwaukee, WI

27d•Onsite

About The Position

A Pet Pros Store Manager is responsible for establishing, providing and maintaining outstanding guest services, oversees and is accountable for the operations of the store ensuring maximum sales and profitability through managing and developing store team members, product display and inventory control, maintaining professional employee relations, managing payroll hours and operating costs. The general duties of a Pet Pros Store Manager, include but are not limited to: A Pet Pros Store Manager understands and can perform all the duties of their staff. Through training, development and coaching of store employees, ensure that each guest receives outstanding Pet Pros service by providing a friendly and warm environment which includes greeting and acknowledging every guest. Creates a warm, friendly and welcoming environment for all store team members. Coordinates ongoing store training for all store staff on the products Pet Pros carries and Pet Pros policies and procedures. Establishes rapport with current and potential customers. In conjunction with their District Manager, develop and implement plans to meet or exceed store goals and objectives. Control inventory shrink, expenses and payroll. Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure sales floor is adequately stocked. Trains, develops and monitors team members in Pet Pros standard operating procedures and policies, including compliance and consistency in application of store procedures (i.e. point of sale, deposits, cash handling, receiving etc.) Conducts regular store management and staff meetings. Participates in store walk-throughs with District Manager and/or other home office staff. Continually train, develop, coach and evaluate store team members, recruit potential candidates. Monitor and react within Pet Pros standards to team member’s performance. Manages recruitment, on-boarding and termination of store staff per Pet Pros policies. Monitors store staff job results by training, coaching, developing, and where appropriate counseling and disciplining employees per Pet Pros policies and procedures. Performs quarterly appraisals of store staff development and job results. Ensures safety policies and procedures are followed. Conducts monthly Store Safety meetings. Ensures store merchandise is safeguarded by adhering to established Pet Pros policies and procedures. Other duties and projects as assigned

Requirements

Motivating, positive, helpful attitude
Experience in performance management, training and developing team members, able to recognize and celebrate team members success
Inquisitiveness and desire to learn
Promotes a positive team environment by sharing knowledge and educating other team members. Engages with team members in a positive, professional, and supportive manner
Highly accountable, ethical and has integrity
Able to manage their own and team members time effectively
Ability to delegate
Good problem solving skills
Effective written and verbal communication skills
Comfortable with computers and learning new systems and software.
Basic understanding of Microsoft Office software including Excel, Word, Outlook
High school diploma or GED
At least 5 years of experience in retail store
At least 2 years in supervisory or lead role

Nice To Haves

Experience specifically managing a staff of retail workers
Associate’s degree

Responsibilities

Understands and can perform all the duties of their staff.
Ensure that each guest receives outstanding Pet Pros service by providing a friendly and warm environment which includes greeting and acknowledging every guest.
Creates a warm, friendly and welcoming environment for all store team members.
Coordinates ongoing store training for all store staff on the products Pet Pros carries and Pet Pros policies and procedures.
Establishes rapport with current and potential customers.
In conjunction with their District Manager, develop and implement plans to meet or exceed store goals and objectives.
Control inventory shrink, expenses and payroll.
Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure sales floor is adequately stocked.
Trains, develops and monitors team members in Pet Pros standard operating procedures and policies, including compliance and consistency in application of store procedures (i.e. point of sale, deposits, cash handling, receiving etc.)
Conducts regular store management and staff meetings.
Participates in store walk-throughs with District Manager and/or other home office staff.
Continually train, develop, coach and evaluate store team members, recruit potential candidates.
Monitor and react within Pet Pros standards to team member’s performance.
Manages recruitment, on-boarding and termination of store staff per Pet Pros policies.
Monitors store staff job results by training, coaching, developing, and where appropriate counseling and disciplining employees per Pet Pros policies and procedures.
Performs quarterly appraisals of store staff development and job results.
Ensures safety policies and procedures are followed. Conducts monthly Store Safety meetings.
Ensures store merchandise is safeguarded by adhering to established Pet Pros policies and procedures.