Store Manager

Bridgestone Americas•Lake Worth, TX

15h•Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, operates over 2,200 company-owned stores including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With more than 22,000 teammates and over $4.5 billion in tire and auto service sales, BSRO offers a robust environment for career development. The company is dedicated to providing superior service and quality, fostering a diverse and inclusive workplace where all teammates are valued and supported. The Store Manager is entrusted with overseeing every facet of the store's operations, which includes the selection, coaching, and development of store teammates, as well as the merchandising, advertising, and promotion of products and services.

Requirements

High School Diploma or equivalent
Demonstrated success in retail sales management
Problem solving skills as it relates to customer complaints
Aptitude to manage inventory, order scheduling, and merchandising displays
Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
Exceptional teammate and customer communication skills
Negotiation and conflict resolution skills
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles

Nice To Haves

2 year college degree or equivalent

Responsibilities

Customer service
Drive store sales & promotions
Build customer satisfaction & loyalty creating results for teammates, customers and the company
Understand alternative tire sourcing and competitors
Track and meet payroll, budgets and store goals
Keep records and relevant financial information current
Manage, schedule and assign staff according to their skill level
Attend paid training to stay up-to-date with new developments in the automotive service industry
Follow up with customers to obtain feedback and ensure they are satisfied with received
Other duties as assigned