Store Manager - Uinta Golf

Worldwide Golf•Orem, UT

4d•Onsite

About The Position

The Store Manager at Uinta Golf is responsible for building and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy. The Store Manager executes the day-to-day plans and strategies to run the store, drive sales & profitably, and exceed financial goals. The Store Manager also has shared ownership for creating a positive golf store experience from a management, customer and employee perspective to the Worldwide Golf standard.

Requirements

Effectively manage, direct and lead store staff.
Demonstrate knowledge of processing information and merchandise via computer and POS register system.
Possess a working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.
Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and present that information with excellent written and verbal communication skills
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.
Operate and use all equipment necessary to run the store; ability to travel occasionally (i.e., corporate or regional company meetings).
Work varied hours/days as business dictates.
5+ years of experience working in retail management or in the golf industry is required
General golf knowledge/background is required
High school diploma or GED is required (college degree a plus, but not required)

Responsibilities

Become a Uinta Golf brand ambassador in the local community, making key external relationships and partnerships
Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and merchandise is displayed to brand presentation.
Ensure execution of all visual merchandising programs, modules, and direction as dictated by Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance.
Actively recruit for all team positions within the store and create strategies to improve employee engagement and retention.
Help employees grow their career and skill set by identifying additional opportunities for growth.
Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer.
Use customer feedback to recognize/coach employees.
Evaluate employee performance and identify opportunities and solutions for improvement.
Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
Partner with Regional Manager and Human Resources on all issues involving “on-notice” situations.
Create and operate employee schedules.
Monitor company communication tools daily and adjust schedule to execute workload as needed.
Educate employees on company expectations and monitor employee adherence.
In partnership with the Regional Manager, address violations to policy in a fair, timely, and consistent manner.
Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
Recognize and suggest ways to improve processes.