Store Manager - Great Falls, MT (3rd St NW)

City Brew Coffee•Great Falls, MT

2d•Onsite

About The Position

Store Manager at City Brew Coffee Position Title: Store Manager Location: City Brew Coffee, Great Falls, MT (1816 3rd St NW) Employment Type: Full-time Reports to: District Manager About City Brew Coffee: City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup. GENERAL RESPONSIBILITIES Responsible for the daily planning, management and leadership role of a City Brew Retail Store/Kiosk, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the District Manager and the Corporate Office. Reports directly to the District Manager, and as determined appropriate, the Corporate Office. ESSENTIAL TASKS These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

Excellent in Employee and Customer Relations skills
proven Management experience
general knowledge of computer and connectivity systems
interest and enjoyment of coffee and coffee-related products
thorough knowledge of the philosophies, principles, and practices of service industry management and operations, and specifically, the Service/Coffee Industry
ability to establish and maintain effective relationships with Territory Managers, the Corporate Office, employees, and the general public
ability to prioritize and work on multiple projects
ability to maintain the confidentiality of proprietary Company information and records
ability to analyze facts and present recommendations effectively in oral and written form
ability to establish, implement and monitor operational and clerical procedures relevant to Store/Kiosk Management
Training and experience suitable for Management position at Store/Kiosk level
Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, and lift and carry various Store/Kiosk supplies and equipment.

Responsibilities

Manage and maintain a qualified team using proper personnel procedures for hiring, training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards.
Demonstrate and oversee the delivery of excellent guest service and product quality.
Manage and maintain the annual operating budgets.
Ensure strict control of cash generated by the Store/Kiosk, including audits of all cash sources on a regular basis.
Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with the Store/Kiosk.
Maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail Store/Kiosk and a minimum number of shortages.
Execute and support all marketing initiatives to include the proper placement of POP materials.
Routinely make suggestions regarding new marketing applications.
Monitor the compliance of all City Brew policies, programs, and procedures within the Store/Kiosk.
Perform all other duties assigned by the Territory Manager and/or Corporate Office, as applicable.
Assist Territory Manager and Corporate Office in conducting investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with the Territory Manager and Corporate Office.
Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on general personnel issues in the Store/Kiosk.
Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on personnel matters and issues, including hiring, discipline, employee evaluations, performance improvement plans, termination, and post termination processes.
Work directly with, discuss with, and advise Territory Manager (or any other directed corporate personnel) on grievances and/or grievance issues.
Facilitate providing copies of all personnel/discipline/investigation files to Territory Manager and Corporate Office.
Assist with providing recommendations, as appropriate, regarding application of Company policy and procedure in the Store/Kiosk.
Maintain a close working relationship with Territory Managers and Corporate Office, as appropriate.
Provide any requests for extended leave for Store/Kiosk employees to Corporate Office/Human Resources in a timely manner.
Provide any requests for Family and Medical Leave Act, and requests for accommodation under the Americans with Disabilities Act, or any similar requests, to Corporate Office/Human Resources in a timely manner.
Participate in training provided by Management Personnel, whether Territory Managers or the Corporate Office, related to employee management, hiring and retention practices, discipline and performance evaluation, and other related matters.
Assist with the development and/or implementation of employee recognition programs, as directed by Territory Managers and/or the Corporate Office.
Perform other assigned tasks or related work as required and as assigned by the Territory Manager and/or the Corporate Office.