Store Manager - Woodburn, OR

Portland Leather Goods • Woodburn, OR

1d • Onsite

About The Position

Portland Leather Goods is seeking a Store Manager for their Woodburn, OR location. The company is customer-obsessed, valuing integrity, empowerment, trust, versatility, respect, and empathy. The ideal candidate will lead a team to deliver a memorable customer experience, balance business needs, and embrace products with enthusiasm. This full-time position involves overseeing the store in The Woodburn Premium Outlet Mall, working up to 40 hours a week, including weekends, with additional hours during peak seasons. The Store Manager is responsible for the total relationship between the retail store/eCommerce platform and its Customers, implementing vision and strategy in collaboration with the Team, building a customer-first, customer-centric mindset, and driving focus on customer experience to achieve revenue and profits. The Store Manager reports directly to the District Manager. Portland Leather Goods was established in early 2016, aiming to provide simply designed, affordable bags made from high-quality full-grain leather. The company is an Equal Opportunity Employer, committed to diversity and inclusion, and welcomes applicants from all backgrounds. This position requires the employee to reside in the same state as the assigned retail store location.

Requirements

• High school diploma or higher
• Minimum of 3 years' experience in retail, store operations, and customer experience
• Possesses a true passion for customer success
• Excellent leadership and motivational skills; must excel at providing direction
• Excellent communication, organizational, leadership, and time/project management skills
• Flexibility in scheduling to meet customer needs with a short turnaround
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
• Employee must reside in the same state as the assigned retail store location due to operational and compliance requirements.

Responsibilities

• Recruit, hire, train, develop and motivate your Team – their success is your success.
• Achieve sales volume and productivity goals by developing and executing a business plan.
• Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
• Ensure merchandising and presentation standards are met.
• Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
• Ensure accurate inventory management and achieve shrinkage goals.
• Identify, organize and execute partnership and events furthering the goals of store customer acquisition goals.
• Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
• Exerts maximum effort to achieve store sales projections.
• Identify, conduct, and implement Training and Learning & Development strategies and programs.
• Manages the sales floor.
• Maintains daily focus among all Teammates on Customer first interactions.
• Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
• Delivers sales and technology training and store meetings.
• Understand and enforces all store policies and practices.
• Protects the Company's interests at all times.
• Learn all features and benefits of the merchandise.
• Provides expert knowledge regarding quality, value, and services.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Encourages and promotes a cooperative, teamwork environment.
• Investigates and handles customer complaints quickly, efficiently, and courteously.
• Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
• Maintains a complete knowledge of all Portland Leather Goods promotions.
• Supervises all personnel.
• Assists in store maintenance, both inside and outside, by delegating or performing these duties.
• Performs other duties as assigned.

Benefits

• Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered
• 401k with company match - We match up to 4% to help you build your financial future
• Paid time off - We want you to take time to rest, recharge, and show up at your best
• Employee discount - Exclusive savings on our products
• Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees