Store Manager

Express•Woodburn, OR

11d

About The Position

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Requirements

Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
Proven ability to increase sales and store profitability
Proven ability to network, recruit, interview, train, develop and promote associates
Ability to travel periodically, as needed for meetings
Ability to move medium to large items weighing up to 50 pounds

Nice To Haves

Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Collaborative, respectful team member
Ability to multitask and handle multiple customers and/or processes at once

Responsibilities

Talent – Attract, develop and retain top talent
Support an environment which encourages an exceptionally high level of store morale
Focus all store associates on creating an environment built on teamwork and a “one team” mentality
Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
Build a succession plan for all roles
Identify and nurture the growth of high performing store associates
Develop and maximize the success of store associates to achieve sales potential and customer experience
Attract, recruit and hire all store associates
Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences
Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
Create a culture of proactive customer engagement
Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
Drive loyalty and credit card acquisition through an engaged store team
Create positive in-store experience through visual standards
Execution - Analyze the business and execute/communicate clear action plans that optimize results.
Manage all aspects of daily store operations
Ensure all store associates have clarity on goals and action plans
Create clear action plans that optimize results
Direct workload and ensure execution of plans and strategies across the store
Ensure the adherence to Company Policies and the safety of store associates and Customers
Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
Ensure an effective schedule with the right associate in the right place at the right time
Manage controllable expenses and ensure loss prevention and safety standards in place