Store Manager

BBQ Holdings , Inc.•Muskegon, MI

2h•Onsite

About The Position

Papa Murphy's offers a unique approach to the pizza industry by focusing on quality ingredients, prepared fresh daily, for take 'n' bake meals. The company aims to foster a culture of collaboration, accountability, and inclusion. The Store Manager is a leadership role responsible for upholding Papa Murphy's commitment to quality, service, integrity, and teamwork. This involves creating a positive employee culture, hiring and training staff, modeling excellent customer service, optimizing operations for guest satisfaction and profitability, and managing administrative tasks such as reporting, coupon reconciliation, and scheduling. The manager also ensures compliance with operational and health labor laws, inspects the store for sanitary standards, manages inventory based on sales trends, verifies deliveries, monitors cash procedures, and engages in local store marketing activities to provide the ultimate pizza experience for every guest.

Requirements

2-5 years of awesome supervisory experience at another lucky QSR
ServSafe certification required -- you're a food and beverage safety expert!
Ability to wow an audience with good communication skills.
Exceptional customer service skills and strategies to keep customers lining up for more pizza
Adequate computer skills, including MS Word, Excel, Outlook, and POS.
Know-how to understand store financials, P&Ls, break-even, food costs, labor and other financial information to positively impact store operations.
Ability to meet deadlines, just like you know how to help a customer quickly and efficiently.
Willingness to jump in and cover shifts in the event of absences.
Ability to stand and walk, reach with hands, and arms, bend and stoop, kneel or crouch; this job has you on your feet up to 75% of the time.
Must be able to lift and/or move up to 30 pounds.

Responsibilities

Creating a positive experience and culture every day for employees
Hiring, training, and managing an ambitious, efficient crew of employees
Modeling incredible customer service and training store personnel to do the same.
Flexing your business skills to create efficient operations, happy guests, and a profitable store
Applying administrative expertise by providing accurate reports, tracking and reconciling coupons and certificates, and creating and posting crew work schedules
Keeping employees and customers safe by ensuring the store meets standards for optimum costs and top-notch performance while maintaining proper operational and health labor laws at the Federal, State and Local levels.
Inspecting the store, all prep areas, equipment, and utensils to ensure they meet sanitary standards in accordance with company and local health department standards.
Baking up accurate inventory based on sales trends.
Checking deliveries for type, quantity, and cost accuracy.
Monitoring cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, reconciliation, and justification of all cash variances.
Engaging with the community through local store marketing (LSM) activities.
Assembling the ultimate pizza experience for every guest