Store Manager

Byrider•Boston, MA

43d

About The Position

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Requirements

Previous management experience in a fast-paced Retail/ Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Hold strong leadership skills & have previous experience of coaching and developing a strong team
Strong communication skills
Proven track record of managing and exceeding sales targets and KPI's
Have experience in analysing reports & making commercial decisions
Keen eye for detail & commerciality
Promote JD Group values to internal and external stakeholders

Nice To Haves

Previous experience within visual merchandising would be advantageous

Responsibilities

Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
Create and maintain colleague schedules to ensure proper coverage and productivity.
Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success.
Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially.
Develop and implement strategies to meet and exceed sales targets.
Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines.
Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS)
Address customer inquiries, feedback, and complaints in a timely and professional manner.
Drive existing customer loyalty programs and promotions to enhance customer engagement.
Maintain compliance with company policies, procedures, and regulatory requirements.
Monitor and control store expenses to stay within budget.
Ensure the store complies with health & safety regulations.

Benefits

Quarterly discretionary bonus schemes
Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to digital health and well-being services through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
Company Sick Pay scheme
Health Care Cover
Discounted Gym memberships at JD Gyms
Life Assurance
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance