Store Manager (various NYC locations)

Magnolia Operating LLC•New York, NY

About The Position

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood. Role Overview: We are looking for a Store Manager to join Magnolia Bakery. You will report to the General Manager and be responsible for managing the store and optimizing customer engagement, employee experience, and business results.

Requirements

3-5 years of store or team leadership experience in the retail and Culinary field
Must be at least 18 years of age or older and are authorized to work lawfully in the United States
Ability to work a flexible schedule, including days, nights, weekends, and holidays
Ability to be trained and work in any of our New York City locations without notice
Desire to be part of a tight-knit team looking to transform the traditional retail experience
Hold yourself and your team to high standards
Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
Learn and adapt to current technology and can accurately handle POS functions
Be able to manage workload and prioritize tasks independently
Excellent verbal and written communication skills
Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual
Inspiring and encouraging employees to ensure a high level of morale
Position requires standing and walking for period of 3-5 hours without a rest break
Frequent use of hands
Occasionally required to climb, stoop, bend, reach, kneel, or crouch
Occasional moderate to heavy (10+lb) lifting and carrying
Work environment includes working with hot cooking equipment
Following completion of the 6-week training role, you will be expected to close for the next 3-months. You will be scheduled to close 4-5 shifts a week over the course of the next 3 months.

Responsibilities

Oversee the creation of production lists that will ensure timely delivery of the freshest bakery products possible Onboarding, training and development and performance management of associates
Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training
Partnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Magnolia Bakery
Helping team members learn new skills within the store, matching them up with in-store team members when necessary, creating performance support the GM with driving improvement for performance improvement plans
Document employees who are not meeting their role expectations
Adhering to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers
Gathering & documenting incidents with customers or team members should they arise
Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignments
Train staff on Company process, policies, procedures, and job assignments
Intervene when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement