Store Manager, Charlotte

Hill House Home•Charlotte, NC

5d•Onsite

About The Position

Hill House is seeking a pro-active Store Manager to lead the retail team at our upcoming Charlotte, NC store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule including weekends.

Requirements

A minimum of 7 years of sales management experience in the retail industry, with a bachelor's degree preferred.
Experience performing in a fast-paced environment with fastidious attention to detail.
A leader with a proven ability to drive sales, deliver exceptional client experiences, as well as build, lead, and motivate high performing teams
Strong business acumen, with the ability to analyze data and trends to make informed decisions.
Self-motivated with exceptional communication and a motivational attitude; passionate for people development and growth
Excellent collaboration and delegation skills as well as good decision-making abilities in high pressure situations
High degree of flexibility and initiative: exhibit strong organization to effectively plan and execute short- and long-term projects aligned with the global strategy
Embraces a culture of learning and advocacy
Maintains a positive attitude and is representative of the Hill House Home brand
Has lived experiences with people from different backgrounds and diverse teams
Flexibility to work retail hours, including evenings, weekends, and holidays.

Responsibilities

Drive Excellence in Sales & Service: Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met. Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals. Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Client Development Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients. Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building. Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
Operational Leadership: Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually. Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches. Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability. Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language
Talent Management & Development: Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans. Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement. Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.