Store Manager (Santa Anita)

APM Monaco•Arcadia, CA

About The Position

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. We are looking for a passionate and dedicated individual to lead our Santa Anita boutique team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Requirements

Management and leadership skills
Business acumen
Strategic thinking
Client intelligence
Reactive, flexible and open-minded
Fluency in Vietnamese and English; other languages will be a plus

Responsibilities

Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
Analyze performance to identify business needs and turn them into individual actions and objectives
Analyse available sales reports and data to determine the needs of the business and set business strategies
Ensure staff is trained in all areas of appropriate POS usage and maintenance
Understand and properly execute all management POS functions
Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
Maintain boutique image according to the brand’s standards
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Ensure all associates provide the highest level of customer service
Manage client database and utilize information to increase sales and client contact
Execute service excellence to increase client satisfaction and retain customer loyalty
Resolve all client problems and complaints quickly and effectively
Manage all special events inclusive of collection previews, client events, sale events, etc.
Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy
Identify and recruit new talents, build and retain a high performing team
Lead by example demonstrating passion towards APM MONACO, know our brand’s products, mission and value
Conduct in-store training, one-o-one coaching and team meetings
Build individual objectives and development plans
Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary