Store Manager

Barnes & Noble • Cambridge, MA

21h • Onsite

About The Position

A Store Manager (SM) is responsible for delivering a beautifully merchandised and profitable store in the community. The role focuses on exceeding sales floor standards from presentation to service. The Store Manager assesses the store from the customer’s perspective, communicates ideas to the regional manager and other supporting partners to improve the store, and identifies obstacles and opportunities for the business. As a leader, the Store Manager recognizes the strength of the team, provides opportunities for career growth, and uses company tools to develop talent. They ensure ownership and accountability for the business through respectful communication and seek and respond to feedback from support partners to improve sales and ensure customer returns.

Requirements

• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required.

Nice To Haves

• Two plus years retail experience preferred.

Responsibilities

• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.

Benefits

• For those who are scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed