Store Manager

Victra - Verizon Wireless Premium Retailer•Monument, CO

1d•$19•Onsite

About The Position

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role. On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance.

Requirements

Background in customer service within the retail, restaurant, or wireless industry preferred.
1-2 years of experience in Customer Service or leadership role
Management experience in a commission-based sales environment.
Proven history of achieving challenging team and individual sales goals.
Balanced multiple opposing priorities in a multifaceted environment.
Set goals, evaluated performance, and developed a high performing team.
Basic interview skills and enhanced staffing knowledge.
High school diploma or GED.
One or more years of customer service, preferably in a retail or sales environment.
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
At least 18 years of age
Legally authorized to work in the United States
Ability to lift ten pounds.
Ability to stand for extended periods of time.
Employees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra.

Nice To Haves

Background in customer service within the retail, restaurant, or wireless industry preferred.

Responsibilities

Driving personal sales by following our EGET sales process
Leading your team by resolving customer issues and assisting with customer transactions.
Taking directions from District Manager on day-to-day operations.
Setting and sharing daily/weekly/monthly goals with sales teams.
Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards
Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.
Leading store merchandising and planogram compliance in accordance with company expectations.
Completing store opening and closing activities.
Collective responsibility on attaining store targets daily/weekly/monthly.