Store Manager

Citi Trends•Wilmington, NC

3h•Onsite

About The Position

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices. The company is growing and investing in its stores, people, and leaders, with success driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within communities. As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. This includes overseeing daily store operations, driving sales and profitability, and ensuring a positive customer experience while building, coaching, and developing a high-performing store team. This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Requirements

High school diploma or equivalent required
3–5 years of experience as a Store Manager or equivalent retail leadership role
Strong communication, organizational, and people leadership skills
Ability to work a flexible schedule, including nights and weekends
Ability to perform basic math calculations, including percentages

Nice To Haves

5–7 years of overall retail experience preferred

Responsibilities

Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
Monitor sales performance and take action to drive results and address opportunities
Maintain financial controls, including payroll management, shrink control, and operating expenses
Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
Uphold all Citi Trends operational policies, procedures, and standards
Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
Build and maintain appropriate staffing levels to support store operations and performance
Provide ongoing coaching, feedback, and performance management to develop store associates
Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
Reinforce adherence to company policies, procedures, and loss prevention standards
Ensure consistent execution of merchandising, operational, and visual standards
Address customer concerns professionally and promptly
Perform additional duties and responsibilities as assigned to support store operations and business needs.