Store Manager - Golf Galaxy
About The Position
Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations. This role is critical in driving sales and profitability through customer satisfaction and detailed report analysis. The manager will be responsible for establishing and maintaining effective relationships with customers by ensuring high associate engagement and service levels. Key aspects include driving and sustaining sales intensity, operations integrity, and profitability within the store by setting clear expectations, holding staff accountable, and monitoring progress to achieve positive results. The position also involves effective scheduling, developing and monitoring payroll plans, and upholding Golf Galaxy standards for merchandise presentation. Furthermore, the Store Manager is responsible for recruitment, interviewing, and hiring, as well as selecting, onboarding, empowering, and developing a highly effective team. This includes leading consistent evaluation and development of in-store talent, defining a clear vision and strategy, and demonstrating a flexible leadership style to foster team member engagement and morale. The manager will hold team members accountable, provide coaching and feedback, and issue disciplinary action when necessary. Finally, the role involves driving shrink results through compliance with safety, loss prevention, and cash-handling procedures, ensuring training requirements are met, and incorporating the customer's perspective in defining success.
Requirements
- 5+ years retail management experience.
- World-class customer service skill and interpersonal/communication skills.
- Strong problem-solving ability and analytical skills.
- Proficiency in MS Office.
- Flexible availability – including nights, weekend, and holidays.
Nice To Haves
- Golf sales/service preferred.
- Technical skills in club repair & fitting preferred.
Responsibilities
- Oversee store operations.
- Drive sales and profitability through customer satisfaction and report analysis.
- Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
- Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
- Effectively schedule for the store.
- Develop payroll plans, and monitor payroll daily to ensure the plan is met.
- Uphold Golf Galaxy standards for merchandise presentation.
- Responsible for recruitment, interviewing, and hiring across the store.
- Select, on-board, empower, and develop a highly effective team of individuals.
- Lead consistent evaluation and development of in-store talent.
- Define a clear vision and strategy in order to communicate expectations.
- Demonstrate a flexible leadership style to foster team member engagement including recognition.
- Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
- Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
- Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
- Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Ensure completion of training requirements are met across the store.
- Incorporate your customer’s perspective when defining success.
Benefits
- Competitive total rewards package that could include incentive, equity and benefits.
- Generous suite of benefits (more information at www.benefityourliferesources.com).
- DICK'S Sporting Goods complies with all state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
