Store Manager

EZCORP • Knoxville, TN

1d • Onsite

About The Position

At EZCORP, the company is looking for Team Members for a career, not just a job, offering development and career paths. The Store Manager role involves leading, coaching, and mentoring a team of 3 to 10+ Sales Associates, providing outstanding customer service, and building strong ongoing relationships with customers. The manager and team will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This position offers career growth in a retail environment, allowing connection with the community and making a positive difference in people's lives. EZCORP is committed to fostering an environment that values belonging and development for all, providing equal access to employment opportunities without discrimination. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.

Requirements

• Engaging personality
• Solid leadership, coaching and mentoring skills
• Strong negotiation talents
• Ability to create a superior customer service experience
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• High school diploma or GED
• 1+ years in a management role
• Ability to offer and describe various solutions and their benefits to the customer
• Strategic and tactical management skills
• Ability to pass a criminal background check and drug test
• Valid driver’s license and auto insurance

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment
• Strong marketing and community outreach abilities
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
• Pawn experience
• Bilingual

Responsibilities

• Lead, coach, and mentor a team of 3 to 10+ Sales Associates
• Provide outstanding customer service and build strong ongoing relationships with customers
• Work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions
• Analyze reports and profitability statements and providing recommendations and necessary action plans
• Recruit, select, orient, and train Team Members while monitoring and appraising their job results
• Provide ongoing coaching and development to assist Team Members in achieving their performance and career aspirations
• Ensure store operational requirements are met by scheduling and assigning Team Members and following up on their work results
• Ensure pricing and timely markdowns follow guidelines
• Secure merchandise by implementing security systems and measures
• Marketing and displaying merchandise to ensure store standards are met
• Protect Team Members and customers by providing a safe and clean store environment
• Comply with all legal requirements
• Maintain operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures

Benefits

• Free Health Insurance
• Competitive Wages
• Generous Bonus Potential
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees