Store Manager - Scottsdale

FERRAGAMO USA INC•Scottsdale, AZ

19h

About The Position

At Ferragamo, we're more than just building a Brand; We are re defining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter About Us: Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand. Ferragamo is certified as a Great Place to Work (learn more about the certification here [https://www.greatplacetowork.com/certified-company/1000598#:~:text=82%25%20of%20employees%20at%20Ferragamo,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company%2C%20you%20are%20made%20to%20feel%20welcome]). The part you will play: We are currently looking for a Store Manager for our Scottsdale locations. The Store Manager will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

Requirements

Proficient English language skills; knowledge of second language preferred.
Previous retail/customer facing experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Responsibilities

Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes
Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment
Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)
Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client
Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience
Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards