Store Manager

Wunderland•Beaverton, OR

13h•$55,000 - $65,000

About The Position

The Store Manager actively leads, coaches, and trains the following areas in the business: authentic customer service, communication, conflict resolution, business acumen, time management, and operation of POS terminals. Maintains desired store appearance according to company standards which includes setting regular schedules incorporating procedures set by operations. Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc. On a daily basis you can expect to find yourself: Ensures proper opening and closing of the location via completing reports and cash reconciliation. Performs deposit/nightly paperwork audits. Completes inventory and ordering for all supplies, prizes, and concessions. Oversees a staff of three to five managers and 15 – 25 additional employees. Recruits, selects, and hires staff. Drives success by ensuring employees follow the established processes. Mediates escalated guest interactions to assure a positive experience. Ensures all guests are safe and having fun and to ensure repeat customers. Ensures all equipment and facilities are functioning at all times and report any malfunctions according to company procedure. Maintains punctual, regular and predictable attendance. Works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from manager. Other duties as assigned.

Requirements

Three to five year(s) related experience in retail and/or training or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions.
Job requires specialized computer skills. Must be adept at using various applications including Microsoft Excel, Microsoft Word, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear, use hands and fingers, handle, feel and reach with hands and arms.
This position requires a valid Driver’s License, insurance and reliable transportation.
Ability to work any shift including mornings, evenings, weekends, and holidays.
40 hours weekly with Minimum required schedule as follows: Wednesday & Thursday 5pm to closing Friday & Saturday 4pm to closing Sunday Noon to 6pm

Responsibilities

Leads, coaches, and trains in customer service, communication, conflict resolution, business acumen, time management, and POS terminal operation.
Maintains store appearance according to company standards.
Schedules employees for optimum store performance.
Ensures proper opening and closing of the location via completing reports and cash reconciliation.
Performs deposit/nightly paperwork audits.
Completes inventory and ordering for all supplies, prizes, and concessions.
Oversees a staff of three to five managers and 15 – 25 additional employees.
Recruits, selects, and hires staff.
Drives success by ensuring employees follow the established processes.
Mediates escalated guest interactions to assure a positive experience.
Ensures all guests are safe and having fun and to ensure repeat customers.
Ensures all equipment and facilities are functioning at all times and report any malfunctions according to company procedure.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from manager.
Other duties as assigned.