Store Manager - CA

Hassan & Sons Inc•Truckee, CA

12h

About The Position

Under the direction of the Area Manager and Regional Operations leadership, the Senior Store Manager provides operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location. This role ensures that each store consistently meets company standards for performance, profitability, and customer experience. The Senior Store Manager is responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams to deliver consistent excellence across assigned stores. This role serves as a key liaison between store operations and area leadership.

Requirements

High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
Proven record of driving sales, profitability, and operational excellence
Strong understanding of convenience store, retail, or fuel operations preferred
Food Safety Manager Certification (state-required) or ability to obtain upon hire
Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS
Exceptional leadership and team development skills with the ability to influence multiple store teams
Strong communication, interpersonal, and conflict resolution skills
Analytical and strategic thinker with strong business acumen
Ability to interpret financial data and drive results based on KPIs
Excellent organizational and multitasking abilities with attention to detail
Proficiency in Microsoft Office Suite and retail management systems
Proven decision-making and problem-solving skills under pressure
Adaptable to changing business priorities and capable of leading through change
Regularly required to stand and walk for extended periods
Frequently required to lift or move products and supplies up to 50 pounds
Exposure to both indoor and outdoor environments, including temperature variations
Work environment is moderately noisy, consistent with a retail and customer service setting
Must have flexible availability including early mornings, evenings, weekends, and holidays

Responsibilities

Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
Monitor and support store teams in delivering consistent, high-quality customer experiences
Resolve escalated customer issues promptly and professionally, promoting customer loyalty
Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
Review sales and profit performance regularly and develop and implement action plans to achieve goals
Ensure effective scheduling, staffing, and labor management across all assigned stores.
Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
Maintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environment
Partner with merchandising and marketing teams to execute promotions and maintain compliance with visual guidelines
Ensure all locations maintain required Food Safety certifications and compliance
Oversee safe handling, preparation, and presentation of all food and beverage items
Conduct routine reviews to verify that employees follow sanitation, safety, and temperature control standards
Coach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellence
Conduct regular performance reviews and succession planning discussions
Ensure training programs are implemented effectively for all employees
Partner with HR to address employee relations, retention, and performance concerns
Oversee inventory control practices to minimize shrink and ensure accurate reporting.
Review delivery invoices, receiving logs, and transfer reports for accuracy
Maintain budget discipline across assigned stores and ensure profitability through efficient labor and expense control
Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software
Generate and analyze performance and compliance reports for continuous improvement