Store Manager (3460)

THE SALVATION ARMY•Waldorf, MD

3h•$20 - $22•Onsite

About The Position

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing notice. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. Job Summary Supervises and participates in the day-to-day operations of the store and ensures compliance with established policies and procedures. Oversees the recruiting, training, disciplinary actions, performance evaluations, and supervision of all store employees. Ensures the accountability and security of cashier funds. Maintains the neatness and attractiveness of store merchandise; ensures that displays remain well- stocked. Assists customer in locating items and prices and explains store policy. Assists employees in resolving routine problems and performing special assignments.

Requirements

Knowledge of effective customer service techniques.
Knowledge of the principles and practices of basic mathematics.
Ability to read, write and effectively communicate in the English language.
Ability to operate a cash register.
Ability to accurately and timely perform routine mathematical computations and count change.
High School diploma or G.E.D. preferred and experience working in a retail store preferred or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License
Ability to meet attendance requirements.
Ability to successfully work with a variety of personalities and people in a positive manner.
Limited physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, 75-100% of the work time and carrying light objects (generally less than 25 lbs.) up to 75-100% of work time.

Responsibilities

Supervises the day-to-day operations of the store including but not limited to instructing, and supervising employees in the proper methods and procedures; monitors work in progress and upon completion, ensure accuracy, completeness, and compliance with established policies and procedures.
Supervises, plans, schedules, coordinates, assigns, instructs, monitors, evaluates, and provides new hire, re-hire and termination recommendations of subordinate employees; and maintains compliance with department policies and procedures.
Supervises the training, coaching, and motivation of all store personnel and provides regular verbal and written feedback; trains cashiers on register processes and procedures for purchases, recording, and receipting sales; supervises and trains employees in preparing daily sales reports and bank deposits; ensures the security and accountability of the cashier funds
Supervises all store personnel activities to ensure that all customers are treated in a polite and friendly manner.
Supervises and provides guidance to all store personnel in resolving problems
Supervises, prepares, maintains, and monitors work schedules for all store employees.
Supervises and trains employees in maintaining the store displays to include, but not limited to arranging, rotating, and restocking displayed items to ensure the displays remain in a plentiful, neat, and an orderly manner for customer convenience and store attractiveness.
Supervises and trains employees in ragouts, colorization, furniture displays and bric-a-brac.
Supervises the unloading of incoming donations; ensures that items are properly sorted, stocked, and/or discarded in accordance with established policies and procedures.
Reviews and submits timesheets and other payroll information for all store personnel under his/her supervision for the timely processing of payroll on a bi-weekly basis.
Assists store personnel and customers with issues and concerns including but not limited to donations, item location and item cost; explains store policy and ensures compliance with the same.
Oversees, prepares, reviews, monitors, and maintains files and various store reports including but not limited to daily store sales, store records, various forms, community service records and other similar documents; ensures the accuracy and completeness of the same.
Oversees and documents along with Human Resources, all employee matters warranting disciplinary action, warnings, and/or terminations.
Attends all job-related meetings including but not limited to production and store meetings.
Oversee and assist with opening and closing the store, in accordance with established procedures, on a regular basis
Maintains a positive working atmosphere by acting and communicating in a professional manner that will establish and promote a professional working relationship with vendors, donors, customers, beneficiaries, co-workers and management.
Performs other duties as assigned.