E-bike Retail Store Manager / New York, Manhattan / Full-Time

WHIZZ • New York, NY

26d • $70,000 - $75,000 • Onsite

About The Position

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our New York, Manhattan e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Requirements

• Minimum 3 years of managerial experience in retail, automotive, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.

Nice To Haves

• Understanding of bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).
• Spanish language skills are a plus, supporting a diverse customer base.

Responsibilities

• P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
• Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
• Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
• Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
• Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
• Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.

Benefits

• Training provided: We believe in empowering you to reach new heights.
• Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
• 401(k) retirement plan: Invest in your future.
• Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
• Opportunity to lead and shape the growth of a key store location.
• Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.
• Collaborative, innovative, and growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees